Human-centred designer focused on service design & employee experience.
My name is Rob Leaver and I am a Service and CX Designer with 10 years of practical business experience in technology and start ups. I help businesses innovate by understanding users’ behaviours and needs as they move through a service or product and how I can humanise these interactions.
Recent projects
The following projects were completed for a range of companies from startup, corporate and government briefs.
Understanding behaviours and needs towards waste management in Australia’s largest city
Improving the UX and exploring the CX and business model of a social impact start up.
Upgrading a boutique vending machine business’ processes as it prepares for scale
Some of the fantastic companies I have worked with.
